| Service Center Manager | |
| Date Listed: | 2008-05-28 |
| Application Deadline: | 2008-06-20 |
| Job Title: | Service Center Manager |
| Location: | Calgary |
| Principal Duties: | Manage all aspects of the service center's (SC) freight operations and administrative functions to meet or exceed customer expectations while ensuring continuous improvement of operational efficiencies and achieving facility and corporate growth, service and operating goals.
Partners with the Sales department, and Customer Care Team (CCT) to develop a customer-centric strategy for the SC that promotes strategic growth, customer retention and customer satisfaction. Champions the facility's efforts to create and sustain a workforce with a passion to satisfy customers through the development of leaders at every level and focusing the team on meeting or exceeding service goals. Consistently communicates service and operational goals to the team and advises results. Promotes a value added growth strategy within the SC through the effective use of enhanced service offerings, time based service offerings and an effective W&I strategy. Coaches and facilitates the development of an empowered and high performance work environment throughout the SC. Coaches and facilitates orientation, training and education to all levels throughout the SC to improve performance, quality and efficiency while encouraging the team to establish boundaries for decision-making vs. managing by task assignment. Responsible for achieving Operating Ratio, growth and service goals for the SC. Plans and leads daily operation to attain facility and corporate goals. Ensures compliance with government, company, division, and district regulations, policies and procedures. Administers company safety programs, encouraging a safe work environment while minimizing lost time injuries and accidents. Manages staffing by hiring the best-qualified applicants while adhering to the spirit of the Employment Equity Plan. Administer disciplinary progression as necessary in compliance with local collective agreement and company policies. Other duties as assigned in support of the SC’s operations. Working Conditions: Variable schedule. Some travel may be required. |
| Minimum Requirements: | Terminal operations management experience or equivalent experience required.
Excellent verbal and written communication skills. Proven ability to manage, lead, develop, motivate and train Service Center personnel within a total team environment. |
| Preferred Requirements: | A college diploma or university degree in business or transportation management preferred. |
| Relocation Assistance: | No |
| Contact Information: | Interested, qualified candidiates should apply to reimerhr@reimerexpress.com. Please quote R859 626 on the subject line. |